Question 1

Do I need landlord boiler cover?

Accepted Answer

With one in five boilers breaking down each year it's likely you'll need a boiler repair at some point, so it's a cost you'll need to take into consideration when you budget for the care of your investment. Comprehensive landlord boiler cover from YourRepair could also give you peace of mind that should something go wrong, we'll do all the legwork and get it sorted as soon as possible. With the option for your tenants to report the fault directly to us, too, you won't need to worry about a thing.

Question 2

Do you cover my boiler?

Accepted Answer

We service, and repair all makes and models of domestic boilers that are powered by natural gas, with the exception of Potterton Powermax, Britony, Chaffoteaux, Sime, Servowarm and Elm Le Blanc. We do not service or repair: LPG boilers, thermal store boilers, solid fuel boilers, oil boilers, electric boilers, back boilers or dual-purpose boilers.

Question 3

Do I need to report faults on behalf of my tenants?

Accepted Answer

No, you can choose if you want your tenants and managing agent to be able to report faults directly to us. That way, everything gets sorted quicker and you don't need to worry about a thing.

Question 4

When will my first annual boiler service and gas safety check happen?

Accepted Answer

In your customer portal, you can let us know when the due date of your Landlord Gas Safety Certificate is for each of the properties covered by YourRepair. We'll automatically assign one of our trusted Gas Safe engineers at least 28 days before it's due. They'll be in touch directly with you, your tenant, or your managing agent, whoever you prefer, to arrange a suitable time to carry out the checks. We'll also carry out your annual boiler service whilst we're there.

Question 5

When will my cover start?

Accepted Answer

If you're switching from another provider, your cover will start from the moment you set up the plan. If you're not switching from another provider, there's a 14-day exclusion period where your boiler won't be covered.

Question 6

Will you fix an existing fault?

Accepted Answer

We're unable to provide cover for faults or issues that existed before your plan started, as pre-existing problems are excluded from cover under our current plans.

Question 7

How do I book a repair?

Accepted Answer

You can either use your YourRepair customer portal and select "Book a repair", or give our 24/7 repairs line a call on 0330 223 4422 and a member of the repairs team will be happy to help.

Question 8

When will you send an engineer if I need a repair?

Accepted Answer

For emergency repairs, our average response time is two hours. For urgent repairs, our average response time is one working day. For other general repairs, we will try our best to find a day and time slot to suit you.

Question 9

What does my annual boiler service include?

Accepted Answer

All of our boiler and central heating cover plans come with an annual inspection of your boiler to make sure it's safe and working properly. This includes: A visual check of the boiler. A flue gas analysis and efficiency test. Removing the boiler cover and inspecting it, if necessary. Checking and adjusting the system pressure, if necessary. Cleaning the condensate trap, if necessary. Checking the boiler is firing up and shutting down safely. Checking that the ventilation and flue are in accordance with current Gas Safety regulations.

Question 10

What does the £0 / £60 / £95 call-out fee actually mean and does it apply to my annual service?

Accepted Answer

The call out fee is a one-off contribution you pay each time we send an engineer to fix a fault, it is not charged on your annual boiler service. Choosing a higher call out (£60 or £95) lowers your monthly price; choosing £0 means you pay nothing extra when you make a claim. The call out fee covers parts and labour for that repair visit, no matter how long it takes or how many parts are needed.